While we do a thorough quality check on everything that comes in sometimes we miss a little nooch, no worries! Please see our Returns & Exchanges to see what you can do.

The only time we will ever take back a toy is if it's in original packaging. Meaning what we shipped it in. Due to COVID and healthy reasons, we do NOT take toys that you've already opened up or given to your pup/cat.

Not at the moment.

Your order will either come in a box or poly mailer bag. It all depends on how big your order is.

Yes! All our orders that go out will have a tracking #. If you choose Route Insurance at checkout, your package will also be insured.