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Charmz FAQ

About Charmz

What are they made of?

On the product page each Charmz will state what they are made of. Most of the Charmz are made from acrylic or clay.


How big are they?


Each Charmz will explain the product dimensions on each Charmz. Although, expect a tiny but adorable surprise!


What are they made of?


We work with a small artist in the USA to create these Charmz. We are extremely happy that they are made in the USA.

 

Care & Disclaimer

How do I take care of my Charmz?


Wipe clean with water. Do not use any chemical cleaners or rough scrubbing tools! Love us gently.


How durable are Charmz?


Our Tags are artistically made to last. If you have a super active player in your pack, we do suggest removing our products during playtime so they’ll last longer. Acrylic Tags are not suitable for dogs & cats prone to chewing. Galaxy Paw will not replace chewed Tags.


 
Do they have a warranty?


We have a ONE week warranty from when we ship off your charm. If it were to break during shipment or when you put it on your pet, we may be able to offer store credit or a refund. We will ask for PROOF!


What are they shipped in?


We ship all charms in a 4 by 8 poly mailer bubble bags if that's all you order. If you order toys/treats, you will receive it in an organza bag with lots of bubble wrap.